Glavus – Shipping Policy

1. Order Processing

• All orders are processed within 1–2 business days after payment confirmation.
• Orders placed after business hours, on weekends, or on public holidays will be processed on the next working day.
• You will receive an email and/or SMS notification once your order has been processed.

2. Shipping Methods & Delivery Timeline

Glavus partners with trusted logistics providers to ensure prompt and secure delivery.

3. International Shipping

• Currently, international shipping is not available.
• We will update this policy once global delivery options are introduced.

4. Order Tracking

• Once your order is shipped, you will receive an email/SMS with a tracking ID and a link to track your order in real-time.
• Tracking updates may take up to 24 hours to reflect after dispatch.

5. Packaging Standards

As a luxury brand, we ensure:

• Premium, tamper-evident packaging
• Protection for delicate and high-value items
• Discreet packaging for confidential or luxury purchases

6. Delivery Attempts

• Our courier partners will attempt delivery up to 3 times.
• If delivery fails after multiple attempts, the package may be returned to us. In such cases, additional reshipping charges may apply.

7. Incorrect Address & Failed Deliveries

Glavus is not responsible for delays or failed deliveries caused by:

• Incorrect or incomplete address
• Recipient unavailability
• Local restrictions or natural events

Customers may be contacted to confirm details if address issues arise.

8. Shipping Delays

While we strive to meet the estimated delivery times, delays may occur due to:

• High order volumes
• Weather conditions
• Courier constraints
• Unforeseen circumstances

If your order is delayed beyond the expected delivery window, our support team will assist you promptly.

9. Damaged or Lost Parcels

In the unlikely event your shipment arrives damaged or is lost in transit:

• Contact us within 48 hours of delivery attempt.
• Provide images (for damaged products) and order details.
• We will investigate with our logistics partners and take necessary action, including replacement or refund as applicable.

10. Contact Us

For any shipping-related queries, you can reach our customer support: