Glavus – Privacy Policy

Last Updated: 06/12/2025

At Glavus, we are committed to protecting your privacy and ensuring the highest levels of security for your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you access our website, mobile application, or any services offered by Glavus.

By using Glavus, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide better services, enhance user experience, and improve reliability.

1.1 Personal Information

When you create an account, make a purchase, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via payment partners)
  • Identity verification data (only if required for high-value luxury items)

1.2 Automatically Collected Information

When you use the Glavus platform, we automatically collect:

  • Device information
  • IP address
  • Browser type and version
  • App usage data
  • Cookies and tracking technologies
  • Location data (if permitted by the device)

1.3 Transaction Information

  • Order history
  • Payment method details (tokenized, not stored in plain text)
  • Refund/return request logs

1.4 Communication Data

  • Customer service chat records
  • Emails and feedback
  • Marketing and promotional preferences

2. How We Use Your Information

We use your information to deliver a seamless, secure, and personalized luxury shopping experience.

2.1 To Process Orders

  • Validate, confirm, and complete purchases
  • Arrange delivery and logistics
  • Provide order updates and notifications

2.2 To Improve User Experience

  • Personalize product recommendations
  • Enhance website/app performance
  • Perform analytics and research

2.3 To Provide Customer Support

  • Respond to queries
  • Process returns, refunds, replacements

2.4 For Safety & Compliance

  • Detect fraud and unauthorized activities
  • Follow legal and regulatory requirements
  • Ensure secure payment transactions

2.5 For Marketing & Promotions

With your permission, we may:

  • Send promotional emails, SMS, and push notifications
  • Provide offers tailored to your shopping interests

You may opt out anytime.

3. Cookies & Tracking Technologies

Glavus uses cookies and similar tools to:

  • Remember user preferences
  • Save login information
  • Track website performance
  • Improve personalization

Users may disable cookies in their browser settings, but some site features may not function fully.

4. How We Share Your Information

We never sell your personal data.

We share information only with trusted partners to provide essential services:

4.1 Logistics & Delivery Partners

To deliver your orders safely and on time.

4.2 Payment Gateways

To securely process payments and refunds.

4.3 Technology & Analytics Providers

To improve platform performance and user experience.

4.4 Legal & Compliance

We may disclose information when:

  • Required by law, government orders, or court directives
  • Needed to prevent fraud, misuse, or risk

All partners are bound by strict confidentiality obligations.

5. Data Security

Glavus employs industry-standard security measures to protect your information:

  • SSL encryption for data transfer
  • Secure payment gateways
  • Regular security audits
  • Controlled access to personal data
  • Encrypted storage for sensitive information

Despite best measures, no system is 100% secure. We continuously improve our safeguards.

6. Your Rights & Choices

As a Glavus customer, you have the right to:

6.1 Access Your Data

Request details of the information we store about you.

6.2 Correct or Update Data

Modify inaccurate or outdated personal information.

6.3 Delete Your Data

Request account deletion or removal of your personal data (subject to legal retention laws).

6.4 Opt Out of Marketing

Unsubscribe from emails, SMS, or notifications at any time.

7. Data Retention

We retain your information only as long as necessary to:

  • Fulfill purchase orders
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Maintain transaction records for audit purposes

Afterward, data is securely deleted or anonymized.

8. Children's Privacy

Glavus does not knowingly collect data from children under 18 years of age.

If you believe a minor has provided information, please contact us for immediate removal.

9. International Users

Currently, Glavus operates only within India.

If international services are introduced, users will be notified, and data transfer safeguards will be applied.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with a "Last Updated" date. Continued use of Glavus means acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data:

Glavus Customer Privacy Team

Email: privacy@glavus.com

Customer Support: support@glavus.com

Phone: +91 9926008324

Hours: Mon–Sat, 10 AM – 6 PM