Glavus – Refund Policy
Last Updated: 06/12/2025
At Glavus, we value your trust and strive to provide a hassle-free, transparent, and premium shopping experience. This Refund Policy outlines the guidelines for refund eligibility, processing timelines, and exceptions.
1. Easy Refund Guarantee
Glavus offers a simple and smooth refund process for eligible products.
Refunds are provided when:
- The product received is damaged, defective, or different from what was ordered.
- The product is missing accessories or incomplete upon delivery.
- There is a size/fit issue for applicable categories (fashion, footwear, etc.).
- The product meets the specific return/refund conditions mentioned on the product page.
2. Refund Window
- Customers may request a refund within 7 days of order delivery.
- For certain luxury or fragile items, the return/refund window may vary and will be clearly mentioned on the product page.
3. Refund Eligibility Criteria
To qualify for a refund:
- The item must be in unused, original condition, and untampered.
- All original tags, labels, certificates, warranty cards, and packaging must be intact.
- The product must be handed over to the pickup agent in the same condition as received.
Refusal of refund may occur if:
- The item shows signs of use, damage, or alteration not caused during delivery.
- Original packaging or accessories are missing.
- The product fails quality checks upon return.
4. Non-Refundable Items
For safety, hygiene, or legal reasons, certain items are non-returnable/non-refundable, including:
- Innerwear, lingerie, shapewear
- Cosmetics, beauty and personal care items
- Fragrances
- Customised, personalised, or made-to-order products
- Luxury jewellery, watches, or high-value collectibles where tamper-evident seals are broken
- Perishable or consumable goods
- It will be mentioned on specific product also during purchase
Note: The product page will always indicate return/refund eligibility.
5. Refund Process
Step 1: Submit a Request
Raise a refund request via the Glavus app/website under My Orders or contact our support team.
Step 2: Verification & Pickup
Our logistics partner will schedule a pickup after basic verification.
Step 3: Quality Check
Returned items undergo a quality inspection once received at our facility.
Step 4: Refund Completion
Upon successful verification, the refund is initiated to your original payment method or chosen refund mode.
6. Refund Timeline
Refund timelines may vary depending on the payment method:
| Payment Method | Timeline |
|---|---|
| UPI / Wallets | 1–3 business days |
| Credit/Debit Card | 3–7 business days |
| Net Banking | 2–5 business days |
| COD Orders | Refunds issued as Glavus Credit or to the customer's bank account after pickup (as per customer preference) |
Note: Some banks may take additional time to process the refund.
7. Order Cancellation Refunds
- If an order is canceled before it is shipped, a full refund will be processed immediately.
- If the order has already been shipped, cancellation may not be possible; customers may request a return/refund after delivery if eligible.
8. Damaged / Wrong Product Delivered
If you receive a damaged, defective, or wrong product:
- Contact us within 24 hours of delivery.
- Provide clear photos/videos of the product and packaging.
- Our team will prioritize the resolution with options including refund, replacement, or exchange based on availability.
9. Luxury Product Authentication
For premium and high-value items, Glavus uses tamper-evident packaging.
Refunds for such products will be approved only if:
- The authentication seal remains intact
- Product has not been used or altered
- All original authenticity documents are returned
10. Contact Us
For refund-related queries or assistance: