Glavus – Return Policy

1. Easy Return Promise

Glavus offers easy returns on eligible products purchased through our platform.

You may return an item if:

• The product is damaged, defective, or incorrect upon delivery.
• The product has size or fit issues (for eligible categories).
• You are unsatisfied with the product (as per return eligibility on product page).

Return eligibility may vary based on product category and will always be mentioned on the respective product page.

2. Return Window

• Returns must be initiated within 7 days of delivery.
• Some categories—especially luxury, fragile, or custom items—may have a different return window, which will be stated clearly on the product page.

3. Return Eligibility Requirements

To ensure a successful return:

• The item must be unused, unwashed, and in original condition.
• All tags, labels, certificates, and packaging must be intact.
• The product must not show signs of wear, damage, or modification.

Returns may be rejected if:

• The product is used, tampered with, or altered.
• Accessories or authenticity documents are missing.
• Packaging is damaged beyond what occurred in transit.

4. Non-Returnable Items

For hygiene, customization, or safety reasons, certain items cannot be returned:

• Lingerie, innerwear, shapewear
• Beauty, cosmetics, skincare, and personal care products
• Fragrances and perfumes
• Custom-made, monogrammed, or personalized items
• Luxury jewelry/watches with broken or tampered seals
• Clearance sale or final sale items
• Perishable or consumable goods

The product page will always specify if a product is non-returnable.

5. Return Process

6. Pickup Conditions

During pickup:

• The item must be handed over in the original packaging.
• All accessories, tags, and free items (if any) must be included.
• For high-value/luxury items, ensure the tamper-evident seal remains intact.

Failed pickups due to unavailability may delay the process or require rescheduling.

7. Return for COD Orders

For Cash-on-Delivery orders:

• Refunds are processed as Glavus Credit or directly to the customer's bank account (as per customer preference).
• Bank details may be required to complete the refund.

8. Damaged / Defective Product Returns

If your order arrives damaged, defective, or incorrect:

• Contact us within 48 hours of delivery.
• Provide clear photos/videos of the packaging and product.
• Our team will fast-track your return and arrange a replacement or refund.

9. Luxury Product Return Guidelines

To protect the integrity of luxury goods:

• Products must be returned with all authenticity cards, dust bags, certificates, and original branded packaging.
• Items with broken luxury seals or missing accessories may be declined.
• High-value items may require additional verification or unboxing video evidence.

10. Contact Us

For return-related support: